You’ve Got Questions? We’ve Got Answers!
YES! Customer Gas Choice is a program developed to open competition in the natural gas industry and is offered to eligible utility customers in select states. Customer Choice allows you to choose a price plan for your home or business from a licensed supplier like Volunteer Energy, with delivery and billing still provided through the utility.
When you select Volunteer Energy as your gas supplier through the Customer Choice program, you are still considered a customer of the utility and will experience no interruption of service. The utility will continue to:
- Deliver natural gas to your home or business
- Read your meter
- Respond to all service calls
- Send you a monthly bill
No. Your utility company remains the same. When you enroll, Volunteer Energy becomes your natural gas supplier which determines the price you pay for your natural gas supply. The utility will continue to deliver your natural gas, read your meter, respond to all service calls and send you a monthly bill. The only difference will be the price you pay for your natural gas.
Yes it is. Volunteer Energy is licensed in all states they serve as a natural gas alternative supplier and serves thousands of satisfied customers across the Midwest.
No. When you sign up with Volunteer Energy, we will contact your utility and notify them that you’ve chosen us as your natural gas supplier. No one will need to come to your home or business and you will not experience any interruption of service.
Yes. If you are in the budget billing program now, nothing will change. If you would like to sign up for budget billing, contact your utility.
Usually, your service with VE will start one billing cycle after sign-up.
Call us for any questions on the cost of your natural gas, and call your utility for all other questions.