FAQ

Through an exclusive arrangement with FirstEnergy Solutions, VolunteerEnergy is offering a substantially discounted electricity rate to business customers in the AEP Ohio area.  You could save 20% or more on the cost of your electricity.

It’s simple!  AEP Ohio will still send you your monthly bill and handle any service calls, just as they always have.  When you enroll in this program, the only thing that changes is the rate you pay for the generation and transmission portion of your bill.  That’s really all there is to it.

Electricity competition in our area is new.  This is the first time a program like this has ever been offered to AEP Ohio business customers.  Now you have a choice on where your energy dollars go.  You can save on your electricity and still get the same billing and service you’re used to.

VolunteerEnergy is a locally owned natural gas and electricity supplier headquartered in Pickerington, Ohio.  VolunteeerEnergy operates in six states and is one of the fastest growing energy companies in the USA.  FirstEnergy Solutions, based in Akron, Ohio is one of the largest unregulated electricity suppliers in the nation.  Both companies are financially strong, and are working together through this exclusive arrangement to provide discounted electricity to the Central and Southern Ohio markets.

That’s easy.  Click on our Business Rate Savings Calculator below for a simple way to check your business savings.  

That depends on the rate plan you sign up for.

We offer a fixed rate plan for both business and residential that will stay at the same price for the term of your agreement, typically two or three years.  That’s important considering the rate increases instituted by AEP Ohio in the last few years. By taking advantage of this offer now, you can avoid any future rate increases should they occur.

We also offer the only Residential Guaranteed Savings rate that is computed off of the Price-to-Compare on your residential electric bill.  This rate will save you 6% OFF of the EDU Price to Compare every month, guaranteed!  This plan may be especially beneficial for residential users who use a lot of electricity year round.

Your new billing rate takes effect after the next available meter read date.

No.  You can find all the forms and information you need by clicking here.  After filling out the enrollment form, send it with a copy of your most recent AEP electricity bill back to us by email, fax or mail.  Email: vechoice@volunteerenergy.com.  Mail:  Volunteer Energy, 790 Windmiller Drive, Pickerington, OH 43147.  Fax: 877.720.2070.

We’ll handle everything from there.

Absolutely!  Just fill out the Additional Accounts page of the business enrollment form for as many meters as you have.

Click here to view a sample AEP bill which highlight where to locate the Service Delivery Identifier number you need to place on your enrollment form to assure successful enrollment.

Since this is a fixed rate or guaranteed discount rate contract for a period of time, there are termination fees that apply, should you wish to change suppliers.  Check the Terms & Conditions for more information.

YES! Customer Gas Choice is a program  developed to open competition in the natural gas industry and is offered to eligible utility customers in select states.  Customer Choice allows you to choose a price plan for your home or business from a licensed supplier like VolunteerEnergy, with delivery and billing still provided through the utility.

When you select VolunteerEnergy  as your gas supplier through the Customer Choice program, you are still considered a customer of the utility and will experience no interruption of service.  The utility will continue to:

• Deliver natural gas to your home or business
• Read your meter
• Respond to all service calls
• Send you a monthly bill

No.  Your utility company remains the same.  When you enroll, VolunteerEnergy becomes your natural gas supplier which determines the price you pay for your natural gas supply.   The utility will continue to deliver your natural gas, read your meter, respond to all service calls and send you a monthly bill.  The only difference will be that VE will appear on your bill as the natural gas supplier, and you’ll pay a lower gas rate.

Yes it is. VolunteerEnergy is license in all states they serve as a natural gas alternative supplier and serves thousands of satisfied customers across the Midwest.

No.  When you sign up with VolunteerEnergy, we will contact your utility and notify them that you’ve chosen us as your natural gas supplier.  No one will need to come to your home or business and you will not experience any interruption of service.

No.  With VE there is no cancellation fee and only 30 days notice is requested should you decide to change your service.

Yes.  If you are in the budget billing program now, nothing will change. If you would like to sign up for budget billing, contact your utility.

Usually, your service with VE will start one billing cycle after sign-up.

Call us for any questions on the cost of your natural gas, and call your utility for all other questions.