These ENERGY SUPPLY TERMS AND CONDITIONS have important information you need to know before you commit to natural gas service from Volunteer Energy Services, Inc. (“VE”). VE’s purpose is to provide its customers with the lowest cost alternative for reliable supplies of natural gas. This is accomplished by purchasing wholesale energy supplies and services and then dispersing those supplies to VE’s customers. As a supply customer of VE, you agree to the Terms and Conditions of VE’s natural gas supply contract.
Pricing and Service Arrangements: Volunteer Energy’s energy supplies will be delivered to your residence or facilities via the utility’s distribution lines. Natural gas supply will be provided for your facilities by VE on a cost per Ccf basis. The price will be at a fixed rate of $0.653 per Ccf through March 2015 billing cycle after the expiration of the fixed price period, you will be charged a monthly market price that will vary from month to month. The price will be based upon an approved Index or the NYMEX market plus an adder for basis, transportation, fuel shrinkage, storage, pooling and balancing fees plus any associated costs for redelivery to the customer’s burner tip. Commodity prices and set by the natural gas supplier you have chosen (in this instance, VE). Commodity charges include estimated total state taxes and excludes PA sales tax, if applicable. The Public Utility Commission regulates distribution prices and services.
Term: Natural gas service will begin on a date set by your NDGC and shall continue on a monthly basis. Customers supply Agreement with VE and natural gas service can be terminated on 30 day notice in writing to VE. IF YOU TERMINATE WITHIN THE FIRST 12 MONTHS, THERE IS A CANCELLATION FEE OF $50 FOR RESIDENTIAL ACCOUNTS AND FOR COMMERCIAL ACCOUNTS AN EARLY TERMINATION FEE EQUAL TO THE LOSSES SUSTAINED BY VE BY REASON OF SUCH EARLY TERMINATION (INCLUDING LOSSES SUSTAINED AS A RESULT OF VE HEDGING THE CUSTOMER'S LOAD). The local natural gas utility will provide transportation of that natural gas at rates approved by the Public Utilities Commission. VE will send a confirmation notice of the transfer of service.
Modification: If we propose to change our terms of service in any type of agreement, we will send you advance written notices at about 90 days and 60 days before the effective date of the change. If we are billing you directly for our services, then we will provide the notices as a bill message, a bill insert, or in a separate corresponding mailing. If the NGDC is billing our charges for us, then we will provide the notices in separate corresponding mailings. We will explain your options to you in these two advance notifications
Office Locations and Hours: VE’s offices are located at 790 Windmiller Dr., Pickerington, Ohio 43147 and are open from 8:30 AM to 4:30 PM E.S.T. Monday through Thursday. VE can be reached by telephone at 614-856-3128 or toll free at 800-977-8374. Telephone service hours are from 8:30 AM to 5:00 PM E.S.T. Monday through Friday.
Bill Payment Process: The utility will continue to bill you for their delivery services and also for VE’s natural gas supplies. Your monthly invoice will contain the utilities transportation charges and VE’s gas supply charges and is due by the date published on the invoice.
Complaint Dispute Resolution: If you have any complaints regarding your natural gas service or your monthly bill, please contact us at 800-977-8374. Upon request, VE will provide to you up to twenty-four months of your payment history without charge. If VE’s staff cannot remedy your dispute, you may also contact The Pennsylvania Public Utility Commission (PUC) (http://www.puc.state.pa.us/), who are also monitoring complaints against energy service companies. The PUC telephone number is 1-800-692-7380.
Calls for Service Problems: If you become aware of a gas emergency condition, or experience an unanticipated loss of gas service, you should contact the utility at the number listed on your gas bill.
Cancellation Provisions: You may rescind your natural gas supply agreement with VE within three (3) days of receiving this disclosure statement. After the initial seven (7) day period, either you or we may terminate the contract at any time by providing the non-terminating party thirty (30) days written notice of such termination. You will remain responsible for all natural gas consumed by you prior to the actual cessation. IF YOU TERMINATE WITHIN THE FIRST 12 MONTHS, THERE IS A CANCELLATION FEE OF $50 FOR RESIDENTIAL ACCOUNTS AND FOR COMMERCIAL ACCOUNTS AN EARLY TERMINATION FEE EQUAL TO THE LOSSES SUSTAINED BY VE BY REASON OF SUCH EARLY TERMINATION (INCLUDING LOSSES SUSTAINED AS A RESULT OF VE HEDGING THE CUSTOMER'S LOAD).
Non-Payment – If your natural gas service is terminated by your NGDC, then this agreement is cancelled on the date that your natural gas service is terminated. You will owe us for amounts unpaid up to the date of termination.
Company-Initiated Cancellation – If we cancel this agreement for any reason other than for customer non-payment, we will follow applicable rules in providing notice to you.
Customer-Initiated Cancellation: If you cancel this agreement before the end of the initial term, you will owe us for amounts unpaid up to the date of cancellation and we will charge the early cancellation fee mentioned above.
Customer Move –When a customer moves from one location to another, even if the move is within an NGDC’s service territory, the agreement is cancelled, regardless of whether the customer provides notice or not.
If your supply contract with VE is terminated, your natural gas supply will automatically be provided by the utility under its standard tariff unless or until you choose another supplier. If you voluntarily terminate your membership in VE, it is possible that your utility may charge you more than their gas cost recovery rate. VE does not charge a switching fee. Check with your local utility for any fees that they may impose.
Natural gas may only be shut off by the utility under procedures approved by the Public Utilities Commission.
Program Compliance: The utility’s deregulation program is subject to the ongoing jurisdiction of the Pennsylvania Public Utilities Commission. If the PUC cancels the program, this contract is rendered void with no penalty to either party. The laws of the Commonwealth of Pennsylvania will govern this agreement.