City of North Canton Governmental Aggregation Program

As the City of North Canton’s selected supplier, Volunteer Energy is pleased to offer natural gas for your home or business at a rate $3.45 per Mcf for your December 2016 through November 2017 billing cycles. Before the end of your November 2017 bill cycle, your community will determine your rate for the next period of the program.

For questions about the City of North Canton Aggregation program call Volunteer Energy customer service at 1-800-977-8374 – Monday – Friday 9:00 am to 5 pm.

Frequently Asked Questions

What is Governmental Aggregation
Under governmental aggregation, local officials are able to act on behalf of the community to negotiate a competitively priced natural gas rate from a certified natural gas supplier.
How is the city able to choose a natural gas supplier on the community's behalf? Who is eligible?
Residents of North Canton voted to give city officials the ability to negotiate a natural gas supplier contract on behalf of the community. If you are a current participant in the aggregation program, you will receive notice of the new program rate, term, and conditions and will continue to be eligible. Newly eligible residents or businesses must receive an opt-out notice from Volunteer Energy and meet the following requirements:

  1. You must not already be enrolled with a natural gas supplier on your own.
  2. You must not be a PIPP (Percentage of Income Payment Program) customer.
  3. You must not be in arrears on your bill payment.
  4. Your service address must be located within the county limits.
  5. Your utility company must be Columbia Gas of Ohio.
  6. You must not be a mercantile customer using over 500 Mcf/year.

What does 'opt-out' mean?
“Opt-Out” means that you choose not to participate in the County Natural Gas Governmental Aggregation Program. You can opt-out by returning the opt-out form included in your mailer, or by calling the phone number provided. If you opt-out, you will not be enrolled as a natural gas customer with Volunteer Energy and will not receive the City of North Canton’s negotiated natural gas rate.
What happens if I do not send in the Opt-out form?
If you do not return the opt-out form or call the phone number by the designated deadline, you be will automatically included in your city’s Natural Gas Governmental Aggregation Program and receive the city’s negotiated rate for natural gas from Volunteer Energy.

As a program participant, you will continue to receive your billing from your local utility. Volunteer Energy will simply be listed on the bill as your natural gas supplier along with your aggregation program exclusive rate.

Are there fees to enroll or cancel?
Enrollment in the program is free for eligible participants. Once enrolled in the program, you can cancel your agreement at any time without any fee.
Can I join the program after the initial enrollment period?
Yes. The city has secured the same natural gas supply rate, terms and conditions for eligible customers who wish to join its Governmental Aggregation Program after the initial enrollment period. This includes customers who move into the city, customers who were with another supplier and wish to switch into the program, or customers who initially opted-out and want to join at a later date.
What if I'm with another supplier and want to join the aggregation program?
If you recently signed up with a natural gas supplier or if you believe you are on an older contract, carefully review the terms and conditions of that agreement before proceeding, as your ability to terminate early with that supplier may be restricted and could include cancellation fees.
What happens at the end of the term?
At the end of the term, the city will rebid the term and price on behalf of residents. You will be notified of the outcome by the city and/or supplier of the new term.

Contact Dominion East Ohio for emergencies, service calls and billing questions.
1-800-362-7557