VOLUNTEERENERGY.COM – PRIVACY POLICY

Welcome to volunteerenergy.com (the “Site”). We understand that privacy online is important to users of our Site, especially when conducting business. This statement governs our privacy policies with respect to those users of the Site (“Visitors”) who visit without transacting business and Visitors who register and enroll for either business or residential gas and/or electric service on the Site and make use of the various services offered by volunteerenergy.com (collectively, “Services”) (“Customers”).

“Personally Identifiable Information” refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, and utility accounts number(s). Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.

How does the Site use Personally Identifiable Information?
We use Personally Identifiable Information to customize the Site and to make appropriate service offerings. We may email Visitors and Customers about product opportunities on the Site or information related to the subject matter of the Site. We may also use Personally Identifiable Information to contact Visitors and Customers in response to specific inquiries, or to provide requested information.

Is the information shared?
We may share aggregated information about our Visitors, including the demographics of our Visitors and Customers, with our affiliated agencies and third party vendors. We also offer the opportunity to “opt out” of receiving information or being contacted by us or by any agency acting on our behalf.
How is Personally Identifiable Information stored?

Personally Identifiable Information collected by volunteerenergy.com is securely stored and is not accessible to third parties or employees of volunteerenergy.com except for use as indicated above. Thank You!

What choices are available to Visitors regarding collection, use and distribution of the information?
Visitors and Customers may opt out of receiving unsolicited information from or being contacted by us and/or our vendors and affiliated agencies by responding to emails as instructed, or by contacting us at info@volunteerenergy.com

Are Cookies Used on the Site?
Cookies are used for a variety of reasons. We use Cookies to obtain information about the preferences of our Visitors and the services they select.

Disclosure of Personally Identifiable Information to comply with law.
We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Customers.

How does the Site keep Personally Identifiable Information secure?
All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as account numbers are protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Customers for any such occurrences.

How can Visitors correct any inaccuracies in Personally Identifiable Information?
Visitors and Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at: info@volunteerenergy.com or by writing to us at: Volunteer Energy Services, Inc., 790 Windmiller Dr., Pickerington, Ohio 43147

Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site?
We provide Visitors with a mechanism to delete/deactivate Personally Identifiable Information from the Site’s database by contacting us at info@volunteerenergy.com. However, because of backups and records of deletions, it may be impossible to delete a Visitor’s entry without retaining some residual information.

What happens if the Privacy Policy Changes?
We will let our Visitors and Customers know about changes to our privacy policy by posting such changes on the Site. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Customer has previously requested not be disclosed, we will contact such Visitor or Customer to allow such Visitor or Customer to prevent such disclosure.

This web site contains links to other web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.

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Unauthorized duplication or publication of any materials from this Site is expressly prohibited.